Privacy Policy

Effective date: [date you publish]

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This policy explains what personal information Throughline Creative, LLC ("we," "us") collects through throughlinecrtv.com (the "Site"), why we collect it, and what you can do about it. By using the Site, you agree to the practices described here. If you disagree, please do not use the Site.

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Who we are: Throughline Creative LLC, Cape Girardeau, MO. Questions about this policy go to info@throughlinecrtv.com.

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Information we collect

We collect only what the Site needs to run and to respond to you.

Information you give us

• Name, email address, phone number, and organization name when you fill out a contact or inquiry form

• The details you include in a message, such as your project, goals, or budget

• Information you provide when you book a call or sign up for our email list

Information collected automatically

• Device and browser type, operating system, and screen size

• IP address and approximate location (city or region level)

• Pages viewed, time on the Site, referring page, and links clicked

• Video play and engagement data when you watch videos embedded on the Site

 

We do not knowingly collect Social Security numbers, payment card numbers, or other sensitive personal data through the Site. Please do not send them in a message. 

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How we use information

We use personal information to:

• Respond to inquiries and schedule consultations

• Deliver the creative consulting, coaching, and video services you request

• Send newsletters or updates you have opted into, with an unsubscribe link in every email

• Understand how the Site is used and improve its content and performance

• Keep the Site secure and prevent spam or abuse

• Meet legal obligations

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We do not sell your personal information. We do not use it to make automated decisions that have legal or similarly significant effects on you.

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Third-party services and sharing

We share information only with service providers that help us run the Site, and only as needed for them to do that work. Keep the rows that match your actual setup and delete the rest.

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Website hosting - 

Video hosting - YouTube

Email list - Google Business Suite

Scheduling - Calendly

Payments - Invoice

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These providers have their own privacy policies and handle data under their own terms. We may also disclose information if required by law, to enforce our terms, or in a sale or merger of the business, in which case we will tell you if your information is affected.

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Cookies and tracking technologies

Cookies are small files stored on your device. The Site uses cookies and similar tools to remember preferences, measure traffic, and load embedded video. Some come from third parties such as our analytics and video providers.

You can block or delete cookies in your browser settings. Blocking them may break parts of the Site, such as embedded video. Some browsers also send a "Global Privacy Control" or "Do Not Track" signal. [Choose one: We honor Global Privacy Control signals. / We do not currently respond to Do Not Track signals.]

Data retention and security

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We keep inquiry and client information for as long as needed to respond to you and deliver services, and for up to 3 years afterward for records and legal purposes. Email list data stays until you unsubscribe. Analytics data is kept for 3 years. 

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We use reasonable safeguards, including HTTPS and access controls on the accounts that hold your data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

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Your choices and rights

• Email: click "unsubscribe" in any message, or write to us, and we will stop.

• Access, correction, deletion: email [privacy email address] to ask what we hold about you, to fix it, or to have it deleted. We will respond within 45 days.

• State privacy laws: residents of California, Colorado, Virginia, and several other states have additional rights, including to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context advertising. [Remove that sentence if you run ad pixels such as Meta Pixel, and add an opt-out method instead.]

• Appeals: if we deny a request, you may appeal by replying to our response.

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We will not discriminate against you for exercising these rights.

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Children, changes, and contact

The Site is built for organizations and adults and is not directed to children under 13. We do not knowingly collect their information. If you believe a child has sent us data, email us and we will delete it.

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We may update this policy. When we do, we will change the effective date at the top and, for material changes, post a notice on the Site.